Self-checkout is checking out, and Target shoppers are not happy about it.
Target has pulled the plug on many of its self-checkout machines. The retailer announced it will now limit self-checkout to customers with 10 items or fewer. Those with fuller carts will be directed to staffed checkout lanes, which the company says it is expanding to improve efficiency.
According to Target, internal pilot tests showed the new policy improved speed and customer satisfaction at select stores.
But industry experts say theft is a major reason behind the shift...